Terms of service

Keyday is operated by Keyday Australia (ABN 80 599 113 213), based in Victoria, Australia. These terms are an agreement between you and that entity.

By using keyday.com.au or the Keyday CRM you agree to these terms. If you are agreeing on behalf of an agency, you confirm you are authorised to bind it.

Our privacy policy forms part of these terms.

Keyday is free for you. We are paid by agents through a flat subscription, and we never take a share of your transaction or charge you a fee of any kind. No agent can pay to be ranked higher. That is true of mortgage brokers too: they are on the same flat subscription as every other agent here, and we take nothing per introduction.

What we do. We match your enquiry to an agent who covers your suburb and service, and pass your details to them.

What we do not do. We are not a party to any agreement between you and an agent, we do not provide real estate, financial, legal or tax advice, and we do not guarantee any outcome. The agent is independent of us. Their conduct, advice, fees and results are theirs, not ours.

Check the agent. Agents must hold a licence or registration in their state. You can and should verify that with your state's fair trading or consumer affairs body before engaging anyone.

Your account. You are responsible for your account, your team's accounts, and everything done under them. Keep your credentials secure and tell us promptly if you think they have been compromised.

Licensing. You warrant that you hold a current real estate licence or registration in every state where you operate, and that you will tell us if that changes.

Accuracy of your profile. Your public profile must be accurate. Do not claim service areas you do not service, results you did not achieve, or credentials you do not hold.

This section matters. When you put someone else's personal information into Keyday, you are asking us to hold it on your behalf.

You warrant that:

• You have a lawful basis to collect and hold every contact you add or import, including by CSV
• You have the consent required by the Spam Act 2003 (Cth) before sending any commercial message to them, whether express or reasonably inferred from an existing relationship
• You will record the source of that consent honestly when Keyday asks for it
• You will comply with the Do Not Call Register Act 2006 (Cth) before making any marketing call to a number held in Keyday, including washing any list you import against the register
• You will comply with the Privacy Act 1988 (Cth) in your own handling of that information

Opt-outs are enforced by the platform. Every commercial message sent through Keyday carries an unsubscribe. When someone opts out, Keyday blocks further messages to them from your workspace. You must not attempt to work around that, and you must not use Keyday to send messages to anyone who has opted out elsewhere.

Telephony. SMS and WhatsApp are sent through Keyday's own Twilio account and a number we provision for your workspace. Text messages are charged as you send them, from 10 cents per message segment, drawn from a prepaid message balance you top up from Billing - not included in the subscription. Messaging clients inside Keyday itself is always free. The number is ours and is released when your subscription ends, so it is not a number to give out as your only contact point.

You indemnify us against claims arising from your breach of this section.

Agent subscriptions are a flat fee for the plan you choose - monthly, or yearly at a discount - plus any suburb packs or extra Teams seats you add. Text messages are billed separately as you send them (see Telephony above). Mortgage brokers pay the same flat subscription as every other agent, with nothing charged per introduction. Fees are stated on our pricing page, are in Australian dollars, and are not subject to GST - Keyday is not currently registered for GST, so no GST is charged and invoices are not tax invoices.

Subscriptions renew automatically - monthly, or yearly if you chose the annual price - until cancelled. You can cancel at any time from Billing inside Keyday, and your access continues to the end of the period you have paid for. We do not pro-rate a partial period on cancellation.

Free trial. New workspaces get a monthfree on their first subscription. We collect your card at signup and it is not charged during the trial. Cancel before the trial ends and you are not charged at all. After that, payments are not refundable except where the Australian Consumer Law requires it.

If a payment fails. We do not cut off your account the moment a card is declined. Your workspace keeps working for seven days while the payment is retried, and we will email you. If it is still unpaid after that, the paid features are suspended - your data is not deleted and is restored as soon as payment succeeds.

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded.

On plans that include it, Keyday can reply to your clients automatically using an AI assistant. Those replies are sent from your workspace and your number, and as far as your client is concerned they come from you.

You are responsible for what it sends. The assistant drafts from the context in your workspace and from instructions you can edit. It can be wrong. It must not be relied on for advice you are licensed to give - appraisals, contract terms, or anything you would not put in writing yourself. Review your settings before you switch it on, and check the thread.

The assistant stops replying on a conversation the moment you reply yourself, and you can switch it off for any client or for your whole workspace at any time. Messages it sent are marked in your inbox.

Message content is sent to Anthropic to generate a reply. It is not used to train their models. See our privacy policy.

You own the data you put into Keyday. We hold it to provide the service. You can export it at any time, and you can ask us to delete it when you leave.

We do not use one agent's contacts to benefit another agent, and we do not sell agent or consumer data.

You must not:

• Use Keyday to send unsolicited commercial messages
• Upload contacts you have no basis to hold
• Scrape, resell or redistribute other agents' profiles
• Attempt to access another workspace's data
• Misrepresent your identity, licensing or track record

We can suspend or close accounts that breach this, and we will where consumers are being harmed.

We work to keep Keyday available but do not guarantee uninterrupted service. We may change or discontinue features, and will give notice of significant changes to paying customers.

To the extent permitted by law, our liability for any claim connected with Keyday is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential loss, including lost profits or lost business opportunities.

These terms are governed by the laws of Victoria, Australia, and the courts of that state have jurisdiction.

Email hello@keyday.com.au.